Frequently Asked Questions
Everything You Need To Know
Find clear answers about delivery, quality, general questions, and everything SOFETCH.
When will my order ship?
Orders are processed within 2-4 business days. Once shipped, you'll get a tracking number via email.
What couriers do you use?
We use Fedex
Do you ship worlwide?
Yes, we ship worldwide. Our shipping partners are Fedex.Available shipping options will be shown at checkout.
How long does shipping take?
U.S. order usually arrive within 3-7 business days. Shipping times may vary depending on your location and the carrier.
How can i track my order?
After your order ships, you'll receive a tracking email. You can also log into your softech account to view order status.
How does Sofetch sizing run?
Our styles are true to size with a snug, sculpted fit. If you're between sizes, we recommend sizing up. Check our size guide for detailed measurements. Find your Fit- Sofetch Size Guide Our pieces are designed to move with you- from Pilates to school pick-ups, and everything in between. The Softform Collection features a second skin fit with a soft, stretchy feel. If you're between sizes, we recommend sizing up for a more relaxed fit or sizing down for a snug, sculpted feel. Still unsure? We're here to help! Email us at info@sofetchfit.com.
What is the Luxeform collection made of?
Yes! Our Luxeform leggings are Nylon and Spandex.
How should i care for my Sofetch pieces?
Wash cold on gentle cycle, inside out. Lay flat or hand to dry. Avoid fabric softeners and high heat to maintain stretch and softness.
Can i cancel or update my order after placing it?
To keep things smooth and ensure fast shipping, we dont allow changed to items or sizes once your order is placed. If you made a mistake, email us at info@sofetchfit.com if your order hasn't shipped yet to cancel.
Will you restock sold out colors?
Some colors are limited edition, but bestsellers may return. Be sure to sign up for restock notifications or join our email list for early access.
Do you offer gift cards?
Yes! You can purchase digital gift cards on our site- they're delivered instantly via email.
Do i have to purchase in USD?
We now have the option to shop in the currency of your preference on our website. Simply go to the top right hand side of the screen, and choose your currency! You can now shop in USD, CAD, AUD, GBP and EUR.
What if my order arrived damaged or faulty?
Were so sorry! We quality check every piece, but if something slipped through, we've got you. Please email us at info@sofetchfit.com within 5 days of delivery with the following : Your order number, a photo of the item and issue, a short note explaining the problem.Please note that items that are damaged due to wear and tear are not considered to be faulty. You must notify us concerning the defect or error within a reasonable time after discovering it. Faulty items will be exchanged for the same type of product in the same size, subject to availability. If the product is not in stock you will be refunded for the item. We will be responsible for the return shipping. You can find more information on our Returns And Exchanges – SoFetchFit page.
Wholesale
We are always interested in partnering with Yoga Studios or Retailers sharing our values. If you are interested in selling our products, please feel free to contact us at info@sofetchfit.com